Charter of Patient Rights

Objectives

  • To make available health care services and related facilities for citizens
  • To provide appropriate advice, treatment, referral and support that would help to cure the ailment to extent medically possible
  • To redress any grievances in this regard.

Commitments of the charter

  • To provide access to available facilities without discrimination.
  • To provide emergency curative, primitive and preventive care, if needed on reaching health facilities
  • To provide adequate number of notice board detailing the location of all the facilities and the schedule of fields visit in case of rural health care centers
  • To provide written information on diagnosis being administered
  • To record complaints and respond at an appointed time.

Grievance redressal

  • Grievances that citizens have will be recorded
  • Aggrieved user after his/ her complaint recorded would be allowed to seek a second opinion at higher unit referral.

Responsibility of the users

  • Users of the health facility would attempt to understand the commitments made in the charter.
  • Instruction of the health facility personnel would be followed sincerely.
  • In case of grievances, the redressal mechanism machinery would be addressed by users without delay.

Performance audit and review of the charter

Performance audit shall be conducted through a peer review every month by Metropolis advisory committee.