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Charter of Patient Rights

Objectives

To make available health care services and related facilities for citizens
To provide appropriate advice, treatment, referral and support that would help to cure the ailment to extent medically possible
To redress any grievances in this regard.

Commitments of the charter

To provide access to available facilities without discrimination.
To provide emergency curative, primitive and preventive care, if needed on reaching health facilities
To provide adequate number of notice board detailing the location of all the facilities and the schedule of fields visit in case of rural health care centers
To provide written information on diagnosis being administered
To record complaints and respond at an appointed time.

Grievance redressal

Grievances that citizens have will be recorded
Aggrieved user after his/ her complaint recorded would be allowed to seek a second opinion at higher unit referral.

Responsibility of the users

Users of the health facility would attempt to understand the commitments made in the charter.
Instruction of the health facility personnel would be followed sincerely.
In case of grievances, the redressal mechanism machinery would be addressed by users without delay.

Performance audit and review of the charter

Performance audit shall be conducted through a peer review every month by Metropolis advisory committee.

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